Returns must be made within 30 days of when the customer receives the product. At The Mosaic Tile Center, we want to make your online purchase easy and friendly. Therefore, there is never a restocking fee if you choose not to use the product purchased. However, Almeraisi Mosaics cannot return any open boxes, discontinued products, or special order purchases. Any shipping costs are the sole responsibility of the customer. After The Mosaic Tile Center receives the product, please allow 48 hours to process the return. Almeraisi Mosaics will then issue the customer the refund based on how the order was paid. For example, if the order was paid by credit card, the return will be put back on card that was used to make the purchase.
Orders cancelled prior to shipping can be cancelled without penalty. Please call us and/or e-mail us immediately if your order needs to be cancelled. Once we have set up the shipment with the necessary shipping company or an order is loaded and en route to the delivery address, we cannot process a return without collecting for applicable freight fees.
Exchanges: Exchanges will be permitted for credit towards products of equal or greater value, within 30 days of receipt.
Online purchases must be returned within 30 days of when the product is received. We do not charge any restocking fees for our products, however we cannot return any open boxes, discontinued products, or special order items. Trim pieces and mosaics are returnable as a piece by piece/sheet by sheet basis and field tiles (floor and wall tiles) are returnable in full, unopened cases only. Any return shipping costs are the sole responsibility of the customer. Once our distribution center has received the product, allow up to 48 hours to process the return. Refunds are processed to the same method that was used for payment.